“Past (check-based) practice was not very efficient or secure. It was labor-intensive, and meant we had to collect and safeguard sensitive information in multiple departments, such as the Social Security numbers of participants...The first study to use the system here generated more than 700 cards. That’s 700 small checks this office didn’t have to produce. Plus the subjects’ personal information is all controlled at the researcher level. The central administrative area doesn't have to deal with safeguarding Social Security numbers and other personal information at all during the payment process. At year-end, we have access to detailed information and can generate any appropriate tax forms, while maintaining security of the data in the Greenphire database. Overall, it is a more secure and flexible methodology from our perspective, is well-received by recipients, and helps to facilitate our researchers' objectives.”

-Linda Sadler, Chief Financial Officer

“Our use of the ClinCard System will enhance our clinical research enterprise, not only from a financial perspective, but more importantly from a patient and physician satisfaction perspective. We look forward to working with Greenphire on this very important initiative...The ClinCard is flexible. The patient can use it like cash or download it into an account. You can also add money to the card after subsequent sessions. At the same time, some subjects don't have a bank account, so the ClinCard has advantages over a check. Compared to cash, having a debit card with a PIN is also safer for the subject to carry around.”

-Gregory S. Kopf, Ph.D., Associate Vice Chancellor of Research Administration (KUMC), Executive Director (KUMCRI)

“We’re most sanguine about acquiring Greenphire’s ClinCard. It will help us eliminate waits and delays in transferring dollars to our patients and covering their travel and meal costs. We believe this will work to improve the efficiency and the success of our new office of clinical trials and make this a very user-friendly place for clinicians to do clinical research.”

-Barrett Katz, MD, Director of Clinical Trials

“Before implementing the ClinCard System, we wrote individual checks to patients. The process of patient stipends was just way too cumbersome; I thought ‘there must be a better system out there that works with my existing software.’ There was, thanks to Greenphire.

Our site usually pays patients for each visit. With checks, it was such an expense, not to mention a hassle for us and our patients. Now it is completely streamlined. As our coordinators complete the visit, they simply click a button in the web portal to issue the stipend! It saves us tons of time and money, and also allows the patient to have their stipend at their disposal before they even walk out the door. It is all nice and neat, so I have fewer headaches and so does my accountant.

The user support during our implementation was invaluable. Not only did they walk me through the simple steps to learn the new system, but they also gave us tips on how to best explain it to the patient. My biggest concern was ease of use for the patient, which was no problem with the support I received.

 We even had patients previously lost to follow-up call us back months later, asking if we have any other studies. They said the only reason they called us back is that they were cleaning out their wallet or purse and saw their old ClinCard. We enrolled two patients just from having the card with our logo on it!"

-Vince Gillen, Director

"The Corvallis Clinic recently completed budget and contract negotiations for a new study. The study requires that subjects fill out many surveys and diaries at home. The site felt it was necessary to compensate for the home activities that were completed as a way of increasing compliance. We would not have been willing to take on this administrative burden if we had not been using the ClinCard System. With the Clincard System we will be able to figure out the payment at the visit and manually add that amount to the card. This makes it a win-win-win for the site, sponsor, and subject." 

-Pat Eshleman, Clinical Research Manager

"The Greenphire card system has been a huge benefit to our company. Previously, we paid patients with checks, and we had even tried pre-paid cards through a different company. Neither one of those payment methods compared to how simple and beneficial Greenphire’s system is. Customer service is fabulous as well. If we ever have problems, which are mostly because of our error, they are fixed the same day. I’ve never worked with a company that is so quick to respond and so kind about helping out!" 

-Jordin Rueckert, Office Lead

"From the very first contact Greenphire has been nothing but a pleasure to work with! The start-up process was simple and they walked me through every step. The support at Greenphire really is stellar. They always answer my questions right away and are always quick to resolve any issues that may have arisen. The patients are also very happy with receiving payments through the debit card. They have since fully integrated Greenphire with our CTMS and it is better than ever! Patients, coordinators and administrators are all very pleased." 

-Kelly Smith, CCRP, Regulatory Specialist

"Since implementing ClinCard through Greenphire, we are able to process stipends for our trial participants using less staff resources and producing fewer errors such as duplicate or missed payments. Our participants enjoy the immediate deposits into their ClinCard accounts and our coordinators value the hands on approach to paying subjects without having to deal with the middle man. The switch from paper checks to ClinCard has greatly streamlined our stipend process and the Greenphire staff provides excellent customer service. We would not hesitate to recommend Greenphire and ClinCard to other research sites and their trial participants." 

-Jessica Gamache-Bolduc, Research Administrator

"Everyone at Greenphire is terrific to work with, for anything I needed they were there correcting my mistakes, giving me the reports I needed, and adding new features to make things easier for me. It has now been 15 months and everything is working great. I love working with everyone at Greenphire; they are so friendly, patient and helpful, always working to do more to make the ClinCard run smoothly for our site and our patients.  I am so glad we went with the Greenphire ClinCard System. Things are running smoothly and we can keep track of the payments for each study and subtotals for any time period. We can make sure the patient is getting paid for the correct visit without going through 2 or 3 extra steps. Without paper checks, patients can keep track of their own payment history and receive their payments much faster. This system works great, enables better payment tracking, and the staff at Greenphire is always pleasant and helpful." 

-Rebecca A. Mahute, Accounting Clerk

"Using the ClinCard System has reduced the administrative time it takes to process patient payments to a minimum. Our patients love the cards! And using our logo on the cards provides built in advertising! We love it when people tell us that they found out about our site when they saw someone using the ClinCard with our logo on it. What a great system!"

-Susan Moskow, Ed.D., Research Study Coordinator